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Terms and Conditions

Opplev Oppdal AS
Organization Number: 951 731 994
Address: Spælavegen 22, 7340 Oppdal
Email: post@opplevoppdal.no
Phone: +47 7240 4180

We offer nature-based and active experiences in Oppdal and the surrounding area, with a focus on safety, quality, and sustainability. These terms apply to all our activities, tours, and events.

Booking and Payment

  • Bookings can be made via our website, email, or phone.
  • Once the booking is confirmed, you will receive an order confirmation via email.
  • Online bookings must be made at least 6 hours before the event to guarantee participation.
  • Payment is made via online card payment or upon arrival. Invoice payment by agreement.
  • The full amount must be paid before the activity starts—at the latest, upon arrival for the activity.

Changes and Confirmation of Number of Participants

  • Confirmation of the number of participants and activity must be made 14 days before the event.
  • Minor adjustments to the number of participants or changes in activity that amount to less than a 10% reduction from the previously confirmed total price are accepted up to 8 days before the event.
    • If the adjustment amounts to more than a 10% deviation from the previously confirmed total price, the regular cancellation rules apply.
    • Total price will not be reduced for changes made less than 8 days before the event.

Cancellation and Refunds

  • Full cancellation is free of charge up to 4 weeks before the event/stay.
  • Within 4 weeks of the event, a 15% deposit is required to guarantee the reservation. This deposit is non-refundable.
  • Full cancellation 14 to 7 days before the event/stay: We refund 50% or invoice 50% of the total booking value.
  • Full cancellation later than 7 days before the event: No refund or 100% invoice of the total booking value.
  • No refund is given for “no-shows” or participants who show up for river activities, zipline, or climbing/skiing activities while under the influence of alcohol or drugs.

We recommend that participants on holiday/travel have valid travel insurance that covers cancellations due to unexpected circumstances.

Cancellation on Our Part (e.g., Bad Weather or Illness):

  • Opplev Oppdal reserves the right to change or cancel activities due to unfavorable conditions such as water flow or weather. In such cases, any pre-paid amounts will be refunded.
  • Opplev Oppdal reserves the right to refuse participants without a refund if the participant(s) do not behave responsibly or fail to follow the guide’s instructions. This includes, but is not limited to, participants who are clearly intoxicated, show impaired awareness, or increase the risk/danger to other guests.

Participant Responsibility
By participating in our activities, you confirm that:

  • You are not under the influence of alcohol or drugs.
    • Participants who show up for rafting, canyoning, zipline, or skiing/climbing activities under the influence will be immediately denied participation without a refund.
  • You are physically fit to participate.
    • Participants with medical conditions that may lead to acute attacks should inform their guide before the start of the trip. It is strongly recommended that participants bring medication, for example for asthma, epilepsy, or other conditions.
  • You have understood the safety instructions given before the start.
  • You will follow the guide’s instructions at all times.

Liability and Insurance

  • Participation in our organized activities is voluntary.
  • Opplev Oppdal is not responsible for loss or damage to personal belongings.
  • Opplev Oppdal AS does not cover costs associated with a participant’s poor physical/mental condition or other personal issues. The participation fee is not refunded for interrupted activities in this regard.
  • Opplev Oppdal AS instructors have the right to deny participation if the instructor deems the participant a safety risk or if the participant’s health, physical condition, and/or equipment prevents the group from completing the activity as planned.
  • Instructors at Opplev Oppdal AS have the right to change the activity plan due to events beyond Opplev Oppdal’s control.

Privacy
We respect your privacy. Your information is handled confidentially in accordance with our privacy policy.

Dispute Resolution
In case of disagreement, we encourage dialogue. If this does not resolve the issue, we follow the guidelines of the Norwegian Consumer Disputes Committee. Norwegian law applies.

GDPR – PRIVACY POLICY GUIDELINES

Privacy Policy Guidelines
The privacy statement informs about how Opplev Oppdal collects and uses personal data.
This privacy statement was published on 08.03.2024.
The privacy statement informs about how Opplev Oppdal collects and uses personal data.

Opplev Oppdal, by the managing director, is responsible for the processing of personal data. Where daily responsibility is delegated, it is specified under each point. The delegation includes only tasks and not responsibility.

In this statement, we explain which personal data we process, how we process these, and something about the purpose of the processing.
The statement contains information you are entitled to when information is collected from our website www.opplevoppdal.no (the Personal Data Act § 19) and general information about collection, storage, and use of personal data (the Personal Data Act §18 1st paragraph).

1.0 Processing of personal data on www.opplevoppdal.no
Opplev Oppdal has the daily responsibility for the processing of personal data on our websites, unless otherwise stated. It is voluntary for those who visit the website to provide personal data in connection with contact forms, for example, by sending us inquiries via contact form or email. The basis for processing is consent from the individual, unless otherwise specified.

Web statistics

Opplev Oppdal collects anonymized and de-identified information about visitors on www.opplevoppdal.no. The purpose of the collection is to prepare statistics that are used to improve and further develop content on the website. Examples of the information collected are:

how visitors use the website, how many visit the different pages, how long the visit lasts, and which browsers are used.

The information is treated in a de-identified and aggregated form. By de-identified, we mean that we cannot trace the information we collect back to the individual user. We collect the entire IP address, but the IP address is automatically anonymized by removing parts of the IP address and replacing it with a new code. By aggregated level, it means that all data is combined into a group and that data is not processed individually.

Opplev Oppdal uses the analysis tool of Google Inc (“Google”) on its website, and the information is stored at Google. Information from this tool is not shared with other actors.

2.0 Cookies
What is a cookie?
Cookies are small text files that are stored on your computer, phone, or tablet when you visit a website. Cookies help the website remember your settings (such as username, language, text size, and other preferences) for a certain period. Cookies are also used to improve functionality, to gather information for analysis purposes, or for marketing purposes.

How do we use Cookies?
We use cookies to gather information about how the website is used. We do this through Google Analytics, which is a tool for web analysis from Google. The information is stored on servers in the USA. The cookies collect information about which pages are visited, how long a visit lasts, the number of visits to the website, and what the source of the visit is (for example, Google Search). We also use cookies to look at user behavior, like clicks on links, clicks to blog articles, submission of contact forms, or registration for courses.

Your IP address is anonymized before it is sent to Google Analytics, and the information sent contains no information that can identify you as a user. Therefore, we cannot track actions back to the individual user but analyze the use of the website at an overall level.

With the help of cookies, our website collects information for later advertising (Remarketing). An anonymized identity is stored in separate lists that are used for targeted advertising based on your user behavior on the net. In addition to the information being anonymized (de-identified), there is a requirement for a certain number of users on the lists before the lists are used.

All browsers allow you to limit cookie behavior or to disable them through the browser settings. The browser also lets you see which cookies are stored on your computer, and to delete individual cookies or remove them all together. You will find a link further down the page on how to do this.

With opt-out, you have blocked the uploading of cookies on your computer. You can read more about Google’s policy for the use of personal data here: https://www.google.com/intl/no/policies/privacy/

You can opt out of Google’s use of cookies for advertising through Google’s page on advertising and privacy: http://www.google.com/privacy/ads

If you do not wish to be tracked, you can disable the use of cookies (opt-out) on your machine via the browser, you do this here: https://tools.google.com/dlpage/gaoptout

Use of Facebook Pixel: Tracking on Facebook, Instagram, Messenger Instant Articles, and Audience Network. Facebook owns Instagram, Messenger, Instant Articles, and Audience Network, so the use of Facebook Pixel covers these channels as well.

A Facebook Pixel is a plug-in or software placed on our website that collects information for Facebook. The pixel gathers information from the cookies in your browser and sends it back to Facebook, where the information is aggregated with data from your Facebook profile.

The collected information can be related to your user behavior (demographic data like age, gender, interests) or actions you perform such as clicking on links. The information is only available on an anonymized and aggregated level. The information is used for analysis purposes, targeted advertising based on your user behavior (remarketing), and also to identify target audiences for advertising that have a profile similar to yours, thus potentially having a similar pattern of behavior or needs.

Information collected via the Facebook pixel is stored from 90 days to 2 years and is kept on servers at Facebook in the USA.

In the context of advertising, Facebook will, in most cases, be the data controller. However, there are some exceptions:

Use of Facebook Lead Ads, a tool for collecting email addresses via Facebook pages, where both Facebook and Opplev Oppdal will be data controllers. If Opplev Oppdal uses this tool, information about the user’s rights will be clearly stated in the advertisement where the user voluntarily submits their personal data.

Uploading existing email lists for targeted advertising on Facebook. If Opplev Oppdal uses this tool, it will only be directed at potential customers who have voluntarily given their consent for this.

3.0 Transfer of personal data
Opplev Oppdal may, in connection with the facilitation of our services, use a booking platform on which personal data is collected to ensure efficient execution of the services. The information collected via our booking platform is essential for maintaining our operational standards and security requirements. It is hereby confirmed that the transfer of personal data to third parties does not involve selling this information. This system assists in the management of reservations, schedules, and other critical components of the business, while ensuring the highest degree of confidentiality and security for your information.

It is further made known that electronic communication may occur, including the sending of emails with confirmations of reservations and marketing-related information regarding our services. If the receipt of such marketing communication is not desired, the option to unsubscribe is offered by following the unsubscribe instructions provided in the relevant emails, or by direct contact with us. Your privacy preferences are considered of high importance, and we commit to respecting your decisions regarding the handling of communication preferences.

4.0 Rights
You have the right to access personal data about you and how it is processed. You also have the right to have the information corrected, deleted, or to limit the processing of the personal data in accordance with the Personal Data Act.

The processing of personal data is based on consent, and you may withdraw consent at any time.

If you believe Opplev Oppdal has not complied with your rights in accordance with the Personal Data Act, you have the right to complain to the relevant supervisory authority, which in Norway is the Norwegian Data Protection Authority. You can find their contact information on their website www.datatilsynet.no.